FAQ

Where do you ship, and how long does delivery take?

We ship within the United States and internationally. Orders are processed within 1–3 business days, and estimated delivery is 5–12 business days depending on your location. Shipping options and costs for your address are shown at checkout, and times can vary due to carrier delays, holidays, or high demand. See our Shipping Policy for details, and double-check your shipping address at checkout, since we can’t be responsible for orders sent to an incorrect address.

How do I track my order?

As soon as your order ships, we’ll send your tracking information by email.

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unworn or unused, with tags and original packaging, along with proof of purchase. Email support@davignonmediagroupllc.com to start a return, and if it’s accepted we’ll send you a return shipping label and instructions. Customers cover return shipping costs unless the item arrives damaged or defective. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photo proof so we can make it right. Approved refunds are issued to your original payment method within 10 business days. Some items can’t be returned, including final sale items and gift cards. Full details are in our Refund Policy.

How do I know if a product is right for my setup?

Each product page lists its description and available options, such as size, capacity, or color, so check those details before ordering. If you have questions about a specific item, get in touch at support@davignonmediagroupllc.com before you buy.

Is checkout secure?

Yes. Our checkout is secure and PCI compliant, and payments are processed by Shopify Payments. You can also check out with Shop Pay, Apple Pay, Google Pay, or Amazon Pay.